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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My laptop is asking for user name and password signing into

Customer Question

My laptop is asking for user name and password ***** into Administrator for a hardware update. I don't use this as I sign on to the computer with my name.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Windows 10
JA: Have you installed any updates recently?
Customer: i update when the computer asks me to.
JA: Anything else you want the computer expert to know before I connect you?
Customer: not today,
Submitted: 2 months ago.
Category: Computer
Expert:  Josh replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 2 months ago.

The administrator account would be your user name and password ***** if you only have one account

Customer: replied 2 months ago.
When I tried using my name....it didnt work
Customer: replied 2 months ago.
tell me how this works...
Customer: replied 2 months ago.
OK. Thank you..Denice
Expert:  Josh replied 2 months ago.

It appears there was an issue with your remote assistance request -- Please call our customer service at 1-***-***-**** to fix the issue so that you can send the request again.