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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Its my landline out of order ..I got nbn put on yesterday

Customer Question

Its my landline out of order ..I got nbn put on yesterday and now the landline doesn't work
JA: What kind of computer do you have?
Customer: HP
JA: Have you installed any updates recently?
Customer: Its not the computer its the phone
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Computer
Expert:  Richard replied 2 months ago.

Hi there and welcome

What is it you hear when you try to dial out and who is your provider?

Please let me know

Thank you

Customer: replied 2 months ago.
line is dead
Expert:  Richard replied 2 months ago.

If people call you, what do they hear?

Customer: replied 2 months ago.
they hear nothing
Expert:  Richard replied 2 months ago.

Can you tell me who your phone provider is please?

And to which port do you have the phone connected to now?

Customer: replied 2 months ago.
dodo
Customer: replied 2 months ago.
hello
Expert:  Richard replied 2 months ago.

I also asked, to which port do you have the phone connected to now?

Customer: replied 2 months ago.
its a landline
Expert:  Richard replied 2 months ago.

yes I know.... look at the cable going from the phone..

What is it connecting to?

Customer: replied 2 months ago.
the phone is on the wall
Expert:  Richard replied 2 months ago.

yes, and there is a phone line connecting to it.

Did you plug it into the NBN router yet?

Customer: replied 2 months ago.
the tec said the phone line has nothing to do with the nbn
Expert:  Richard replied 2 months ago.

You still need to plug your phone into the gateway for services, this they installed when installing NBN as your previous service has now stopped, hence why your phone stopped when this was done..

Please, follow the cable from your landline phone and tell me what it is plugging into, from the wall socket to where?

Customer: replied 2 months ago.
there is no cable to follow
Expert:  Richard replied 2 months ago.

It is best if you call from your cell 02 8375 3629

Then have the service changed there, as it was disconnected when you switched to NBN.

Let me know how you go please.

Customer: replied 2 months ago.
i have no service here with the mobile
Expert:  Richard replied 2 months ago.

You will need to call the number sorry, as if you cannot follow the telephone cable as I am instructiing you will need to call and have them check your line instead