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Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.
I'm sorry about the issue, What email service are you using please such Gmail, AOL ect...?
Please try to reset your password ***** clicking on the following link : https://login.yahoo.com/forgot?
Let me know the results
Has everything worked out, Do you still need help please?