How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

My Samsung phone is down I cant access my e mails, cant

Customer Question

my Samsung phone is down I cant access my e mails
JA: When were you last able to use your Samsung phone?
Customer: cant access my email forgot pass word my phone isbroken
JA: Have you tried a Factory Reset? The phone expert can walk you through this to ensure you don't lose your photos, contacts and other data.
Customer: I tried at&t filed claim will be receiving a new gal x7 edge the current one is gone
JA: Anything else you want the phone expert to know before I connect you?
Customer: i can only receive calls in order to answer calls ihad to purchase ear phones the screen is green it is cracked it fell off top of the car
Submitted: 2 months ago.
Category: Computer
Expert:  Mr.Med replied 2 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 2 months ago.

I'm sorry about the issue, What email service are you using please such Gmail, AOL ect...?

Customer: replied 2 months ago.
Customer: replied 2 months ago.
no I have filed a came they are sending new phone I am trying to access my emails from a lab topi have travel tickets and hotel resivation to print from email for tomorrow
Expert:  Mr.Med replied 2 months ago.

Please try to reset your password ***** clicking on the following link :

Let me know the results

Thank you

Expert:  Mr.Med replied 2 months ago.

Has everything worked out, Do you still need help please?