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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am logged into citrix and can view icons to company

Customer Question

hi there
JA: Hello. How can I help?
Customer: I am logged into citrix and can view icons to company programs but when I click on an icon it keeps asking if I want to download , Launch.ica
JA: What kind of computer do you have?
Customer: I have downloaded and clicked to install but still unable to access my company programs
JA: Have you installed any updates recently?
Customer: for citrix
JA: Anything else you want the computer expert to know before I connect you?
Customer: today I uninstalled and reinstalled
Submitted: 2 months ago.
Category: Computer
Customer: replied 2 months ago.
running PC on windows 10
Expert:  Lorenz Vauck replied 2 months ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.

May I remotely connect to your computer, so that I can resolve the problem for you while you can relax and watch me doing it on your screen? If I am not able to help, you can get a refund and it is a very safe option too because we are an A+ accredited business with the Better Business Bureau. Additionally, you will be watching your screen, and we will chat there as well so that you will always know what I will be doing next while fixing the problem.

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 2 months ago.
sorry but I have a problem with that
Expert:  Lorenz Vauck replied 2 months ago.

What is the problem?

Customer: replied 2 months ago.
the problem is allowing you remote access
Expert:  Lorenz Vauck replied 2 months ago.

Oh I see, but how should I solve this special issue without looking at it?

Customer: replied 2 months ago.
I will look at other options.Thanks for your time.
Expert:  comp_audio replied 2 months ago.

Hello, my name is ***** ***** I will try to further assist you. Please tell me if you have attempted to use different browsers for accessing your Citrix apps? Please tell me what you have tried so far. If you have screen shots you can share would be very helpful too.