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I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.
Can you please first let me know if there is any kind of data within Turbo Tax that you´d need to "rescue" or could we try to "reset" it to start you from scratch with a working Turbo Tax?
Please type in the box below, then click on the "Send" button to send me your reply.
Thanks for your patience and best regards,
I just wanted to accept your remote assistance request so that I can help you directly on your computer, but there seems to be an issue with your account. Can you please call JustAnswer customer care at
USA / Canada 1-***-***-****
They will resolve the issue together with you. Afterward please just let me know that the issue has been resolved, so that I can connect to your computer and help you.
Thank you very much,
Did you speak with customer care yet? How should we continue?