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I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.
Can you please first let me know if your Acer gets "really" hot too while you are using it? Does it just shutdown completely (going to a black screen) or does it freeze the current screen you are on?
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Thanks for your patience and best regards,
Because you have already paid but did not get back to me yet, can you please let me know how we should continue? Do you still need help?
Please type in the box below, then click on the "Send" button to send me your reply. Thank you.