How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Can't access my account. Followed prompts, but does not send

Customer Question

Can't access my account***@******.***. Followed prompts, but does not send message to phone(###) ###-#### though did so months ago.
JA: Have you contacted anyone about your account?
Customer: Followed prompts online to get code, but it was not sent to my telephone(###) ###-####Do not know my password.
JA: Have you installed any updates recently?
Customer: No, cannot get access to my account.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Computer
Expert:  Richard replied 2 months ago.

Hi there and welcome

Can you tell me the exact message you get when you try to sign into your account?

Please let me know

Thank you

Customer: replied 2 months ago.
Invalid password. Tried to change password. Added numerals to telephone number , then told a verification code would be texted. Tried three time, but no verification code ever appeared on the phone.
Expert:  Richard replied 2 months ago.

Ok, did you also specify at the time of creating the account, a recovery email address?