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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I can't get into my Skype account! It is VITAL that I get

Customer Question

I can't get into my Skype account! It is VITAL that I get access between 10:30 and noon today! Please help I am on the verge of tears,
JA: Have you contacted anyone about your account?
Customer: no i have been trying but getting no where
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: I am on the verge of a nervous breakdown right now!! It won't let me sign in
Submitted: 2 months ago.
Category: Computer
Expert:  Josh replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 2 months ago.

What is the error message that you see?

Customer: replied 2 months ago.
it just tells me that my account doesn't exist and there is also an email that starts with ch that I have no clue on who that is
Expert:  Josh replied 2 months ago.

What is your account username?

Customer: replied 2 months ago.
will that GUARANTEE that I will be able to get into my Skype account?
Expert:  Josh replied 2 months ago.

What is your account username?

Customer: replied 2 months ago.
grandmaof6
Expert:  Josh replied 2 months ago.

I show that the account is active.

What is the password?

Customer: replied 2 months ago.
i don't know!! I thought it was scarlucy! but it won't let me in to change anything
Expert:  Josh replied 2 months ago.

And you do not have access to the ch***@yahoo.com account?

Customer: replied 2 months ago.
No don't have any idea who that belongs to.
Expert:  Josh replied 2 months ago.

Unfortunately, the only way to recover the account would be through the recovery option which will take longer than a couple of hours.

Customer: replied 2 months ago.
how do I get into this?? Can you delete that account so I can start over??
Expert:  Josh replied 2 months ago.

To start that form, click here: https://account.live.com/acsr?

You can create a new account but all of your contacts will be gone.

Customer: replied 2 months ago.
this is not letting me delete this account! I can't get into this account because I don't have the correct passwords! I need to get into either this account, or set up a different one! I am very frustrated right now! It just keeps giving me the run around
Expert:  Josh replied 2 months ago.

Correct -- You cannot delete an account without access to the old one so you will need to create a brand new account but you will lose all of your contacts.

Customer: replied 2 months ago.
is there a phone number I can call to talk to someone? If I could get into this account I wouldn't need to delete it! Can you delete it remotely?
Expert:  Josh replied 2 months ago.

No, I cannot delete it for you without access. Also, there isn't a phone number for anyone at Microsoft regarding this type of issue.