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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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KKorte and KaKorte have been used for years. Unfortunately

Customer Question

KKorte and KaKorte have been used for years. Unfortunately unable to find any trace on AOL.
JA: How long have you had this issue with your A.O.L. account?
Customer: Almost six months now. Thanks
JA: What's the brand/model/Operating System (OS) of your computer?
Customer: OS X "El Capitan !!.6
JA: When did you purchase your computer? What troubleshooting have you tried?
Customer: About a year old. Have tried all programs that claim that they can retrieve AOL.Pass.
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Computer
Expert:  Josh replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 2 months ago.

Do you mean that you cannot locate the AOL accounts:***@******.*** and***@******.***?

Customer: replied 2 months ago.
[email protected] and /or [email protected] are not recognized. Thanks.
Expert:  Josh replied 2 months ago.

What is the exact error message that you see?

Customer: replied 2 months ago.
AOL does not recognize the email address"k.korte"or "KarlKorte" @gmail.com
Expert:  Josh replied 2 months ago.

@gmail or @aol? You said @aol earlier and now you mentioned @gmail

Customer: replied 2 months ago.
Sorry. Only AOL mail. Gmail is OK.
Expert:  Josh replied 2 months ago.

I show that both accounts are active.

Are you a paying AOL member or using their free services?

Customer: replied 2 months ago.
I' dealing only with AOL in all cases. If they are active why can't i access them?
Expert:  Josh replied 2 months ago.

Are you a paying AOL member or using their free services?

Customer: replied 2 months ago.
I pay to belong to AOL is the best that I can do.
Expert:  Josh replied 2 months ago.

Please call 1-***-***-**** to speak with AOL over the phone and they can help you reset your account.