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Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment to review your question.
Please click on this link to reset apple account password : - https://iforgot.apple.com/password/verify/appleid?language=en_US
Please try to reset using the link i gave above and let me know the result.
Were you able to change the apple/itunes password ***** the link i gave above?
Checking to see whether you still need help.
Use the reply box just below type the reply in it and click on send.