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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I can't get into my Hotmail. When I get a new one sent the

Customer Question

I can't get into my Hotmail. When I get a new one sent the my husband's account, it doesn't show up. Then eventually I got in on the original password. ???
JA: What confuses you?
Customer: I can't get access to my Hotmail account.
JA: How long have you had this issue with your Hotmail account?
Customer: Since last night.
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Computer
Expert:  Dustin replied 2 months ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 2 months ago.

How do you normally access our hotmail account, do you use a windows pc. Or a mac?

Or do you use an android phone, smartphone, etc.

Thank you for your response

Dustin S

Expert:  Dustin replied 2 months ago.

Hello again, I never heard back from you, did you still want help with this issue, if so please respond and I can either assist you over the phone, or connect to your computer directly or just work by email.

If my suggestions fixed the issue, please remember to click and submit a 5 star rating as thats the only way I am credited for my time and effort in helping you.

If you no longer want help please respond so I can send you the refund link.

Thank you,

Dustin S