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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I can't put the Facebook icon or a shortcut on my computer.

Customer Question

I can't put the Facebook icon or a shortcut on my computer.
JA: When did you last update Facebook?
Customer: I'm not sure. got this computer in January. It is Windows 10 and I am having a difficult time figuring out where to find things.
JA: What have you tried so far with your Facebook?
Customer: I bring it up by clicking on the message icon usually and then I try to eventually get to my home page.
JA: Anything else you want the software expert to know before I connect you?
Customer: I think I need a "how to " video to help me. I'm 75 years old and what I know from using computers over the years doesn't seem to help me with Windows 10
Submitted: 2 months ago.
Category: Computer
Expert:  ChrisC replied 2 months ago.

Hi, my name is ***** ***** I'll be happy to help you today!

Are you just trying to put an icon to the Facebook site on your desktop screen?

Expert:  Lorenz Vauck replied 2 months ago.

May I remotely connect to your computer, so that I can resolve the problem for you while you can relax and watch me doing it on your screen? If I am not able to help, you can get a refund and it is a very safe option too because we are an A+ accredited business with the Better Business Bureau. Additionally, you will be watching your screen, and we will chat there as well so that you will always know what I will be doing next while fixing the problem.

Customer: replied 2 months ago.
I need some time to think about this
Customer: replied 2 months ago.
Who is the third party you mention? Are you referring to payment?
Expert:  Lorenz Vauck replied 2 months ago.

Take your time, of course, and just let me know if you have any questions or wish to go ahead. I am available to help you and fix this for you - that is not problem at all. Thank you very much,


Expert:  Lorenz Vauck replied 2 months ago.

I am sorry, which third party do you mean?

Customer: replied 2 months ago.
The fine print says that you may involve a third party fullfillment provider.
Expert:  Lorenz Vauck replied 2 months ago.

Ah, I understand, I am just the technician though, JustAnswer is doing all the billing. Do you want to call them on their customer care number (free) to clarify?

Customer: replied 2 months ago.
the third party service provider for fulfillment
Expert:  Lorenz Vauck replied 2 months ago.

Yes, I don´t know about these details, as I said, I am just the technician who can help with your computer issues - if you would like. About the billing, you would have to speak to JustAnswer directly at:

USA / Canada 1-***-***-****

Afterward please reply here once again and let me know if you wish to continue.

Thank you very much for your patience,

Lorenz Vauck