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Pete, Computer Engineer
Category: Computer
Satisfied Customers: 18129
Experience:  CISCO certified, Microsoft proficient, computing expert.
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I had a blue screen and now a black screen asking me to

Customer Question

I had a blue screen and now a black screen asking me to enter a password. I have tried my password ***** password ***** Asus premium care card but to no avail. There is a clicking noise coming from under the key board when I press the start button.
JA: What exactly are you having trouble accessing?
Customer: The computer will not start
JA: What Asus model do you have? And the Operating System (OS)?
Customer: Serial number D1NOCX01628301F. Notebook X55C series
JA: Anything else you want the computer expert to know before I connect you?
Customer: Is my extended warranty still ok. Contract code LMKQNB2LGGGGGMLK
Submitted: 2 months ago.
Category: Computer
Expert:  Pete replied 2 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 2 months ago.

You can get your Notebook repaired by contacting your nearest Asus Service Center:

Or you can call 1300 278 788 Monday to Friday: 9am - 6pm (AEST)