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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Trying to reset master password, all my old passwords must

Customer Question

trying to reset master password
JA: What exactly are you having trouble accessing?
Customer: all my old passwords must be reset I forgot my master password!
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: hp ENVY 10
JA: How long has this been going on with your computer? What have you tried so far?
Customer: over a year I have been trying to learn the basics of computers but it is going slow education.
JA: Anything else you want the computer expert to know before I connect you?
Customer: just reset master password
Submitted: 2 months ago.
Category: Computer
Expert:  John replied 2 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today.

Expert:  John replied 2 months ago.

Which master password ***** you trying to reset ?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

Expert:  John replied 2 months ago.

Please answer my above question so that i can help you better.

Use the reply box just below type the reply in it and click on send.

Thank you.

Customer: replied 2 months ago.
can you be more specific I only no of the term masterpassword
Expert:  John replied 2 months ago.

OK

Where are you seeing this master password ***** ?

Expert:  John replied 2 months ago.

Checking to see whether you still need help.

Use the reply box just below type the reply in it and click on send.

Thank you.

Customer: replied 2 months ago.
Cancel
Expert:  John replied 2 months ago.

OK i will request customer service to cancel it.

Sincerely,

John