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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I purchased a HP and opened Desk Jet 2652 and opened a

Customer Question

I purchased a HP and opened Desk Jet 2652 and opened a another case. The 1st one had another two tri color and no black. I opened a second case and there was a 65 instead of a 61. Can you help me?
JA: Just to clarify, what's the exact model of your HP? And what operating system are you running?
Customer: HP Desk Jet 2652 AAT. NET
JA: Have you installed any updates recently?
Customer: I have not been able to print since I do not have a black e ink
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Computer
Expert:  James Dwyer replied 3 months ago.

I am terribly sorry but the 65 cartridge is tri color and a 61 is black, this is a new printer you have opened and improper cartridges are in the box?

Thank you for using JA

James

Expert:  James Dwyer replied 2 months ago.

I believe you have two tickets open on the same issue, is this correct?