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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Trying to down load windows 10 its at 47% and stopped they

Customer Question

trying to down load windows 10 its at 47% and stopped they sent me a code to my gmail and I cant seem to get on gmail on my laptop so its at a standstill
JA: How long have you had this issue with your Gmail account?
Customer: i had not used my laptop in a long time and my other computer died so i got it out to use and just relised it i usually use aol
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: i want to get this computer up and running i just got it today
Submitted: 2 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 months ago.

Hi,
I'm sorry about the issue. What's the make / model of the problematic computer?

What's currently showing on the problematic computer's screen now?

Are you able to access your gmail on another computer or on a tablet or smartphone?

Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 2 months ago.

Can you please check at the back / bottom of your problematic computer for the model of it?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Computer Tech replied 2 months ago.

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,