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Hi,I'm sorry about the issue. What's the make / model of the problematic computer?
What's currently showing on the problematic computer's screen now?
Are you able to access your gmail on another computer or on a tablet or smartphone?
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Can you please check at the back / bottom of your problematic computer for the model of it?
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It looks like you are not there. We can schedule another time.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,