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Andy, Computer Consultant
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I can receive but not send email iin WLM from my account at

Customer Question

I can receive but not send email iin WLM from my account at Spectrum.net
JA: Just to clarify, what email service provider are you using for this account?
Customer: I'm using your website
JA: Have you installed any updates recently?
Customer: I just had Charter Spectrum service installed, and I am able to use their email service, but not Windows Live Mail
JA: Anything else you want the computer expert to know before I connect you?
Customer: Not that I can think of
Submitted: 2 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 months ago.

Hi,
I'm sorry about the issue. Is there any error or message when sending in WLM?
Please reply at the box below. Thank you,

Customer: replied 2 months ago.
No, the outgoing email just keeps timing out and stays in my outbox.
Expert:  Viet - Computer Tech replied 2 months ago.

When was the last time you were able to send in WLM?

Please reply at the box below. Thank you,

Customer: replied 2 months ago.
No thanks, ***** *****'t realize I was no long talking to Microsoft and would rather call them direct. But thank you and please refund my $5.
Expert:  Viet - Computer Tech replied 2 months ago.

I'm sorry. Unfortunately, Microsoft does not support Windows Live Mail any more.

Expert:  Viet - Computer Tech replied 2 months ago.

I'm an independent computer tech; I can fix this issue for you; we guarantee our service.

Customer: replied 2 months ago.
Then I'll find another solution.
Expert:  Viet - Computer Tech replied 2 months ago.

And Local support will cost you a lot more. Thanks.

Expert:  Viet - Computer Tech replied 2 months ago.

OK. If you still need help with the WLM email sending issue later on, please come back any time as you wish; we guarantee our service. Thank you.

Customer: replied 2 months ago.
I know, but I'll work out a way to use my new email service from Spectrum.net
Customer: replied 2 months ago.
Thank you.
Expert:  Viet - Computer Tech replied 2 months ago.

OK, though I don't think Spectrum will help you or will be able to help you. OK. If you still need help with the WLM email sending issue later on, and/or with any other computer issue in the future, please come back any time as you wish; we guarantee our service. Thank you.

Customer: replied 2 months ago.
Spectrum told me to contact Microsoft which is what I thought I was doing, but your company popped in. I know nothing about your company and prefer not to have someone working remotely on my computer. I'm just a little concerned about "strangers" getting into my files. But, I thank you for your time.
Expert:  Viet - Computer Tech replied 2 months ago.

I'm sorry. Unfortunately, Spectrum gave you some wrong information. Microsoft does not support Windows Live Mail any more.

Expert:  Viet - Computer Tech replied 2 months ago.

I'm an independent computer tech; I fix many computer issues. With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/
We guarantee our service. Thank you.

Customer: replied 2 months ago.
I just want to cancel any commitment I've made here. Let me know what steps I need to take to be completely cancelled and not signed up for future services. Thank you.
Expert:  Viet - Computer Tech replied 2 months ago.

You don't have to do anything. We'll cancel it per your request. Thanks.

Customer: replied 2 months ago.
Thank you again!
Expert:  Viet - Computer Tech replied 2 months ago.

No problem. Thanks.