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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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HO printer Pro 6978. New computer. Trying to connect

Customer Question

HO printer Pro 6978. New computer. Trying to connect wireless. Need WPS pin code and cannot locate it on printer. Message says it is on printer and in paperwork. Cannot find paperwork.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: computer is HP Spectre
JA: Have you installed any updates recently?
Customer: Yesterday I installed the Windows Office 365
JA: Anything else you want the computer expert to know before I connect you?
Customer: I just need to know where the WPS pin is located on the printer.
Submitted: 2 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 months ago.

Hi,
I'm sorry about the issue. Was this printer working with another computer previously?

Have you tried to install the printer's software CD disk (or download)?
Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 2 months ago.

What's the make / model of your internet modem / router device?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Computer Tech replied 2 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,