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Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 18129
Experience:  CISCO certified, Microsoft proficient, computing expert.
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It's my phone, I have a Samsung j7 phone, No it reset on its

Customer Question

It's my phone
JA: What kind of computer do you have?
Customer: I have a Samsung j7 phone
JA: Have you installed any updates recently?
Customer: No it reset on its own and I can't get nothing to come up on the phone
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Computer
Expert:  Pete replied 2 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 2 months ago.

Try pressing and holding the power button in for 1 minute to shut the phone down.

Then try turning it on.

Let me know if that works?

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