How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Martin Your Own Question
Martin
Martin, Network Engineer
Category: Computer
Satisfied Customers: 2933
Experience:  10+ Years ExperienceCCNA Network EngineerA+ Net+ Linux & Windows OSC++ Programming
74139101
Type Your Computer Question Here...
Martin is online now
A new question is answered every 9 seconds

My current skype won't allow me to send. I cannot

Customer Question

My current skype won't allow me to send. I cannot communicate. I need an older version, I believe. The message says it's the wrong password, etc., which it is not.
JA: What Operating System (OS) are you running on your computer or device?
Customer: Not sure. But for mini iPad . Never had a problem until Microsoft interfered with Skype.
JA: When did you last update your Skype?
Customer: I was good at keeping it up to date... last version is 4.10.0.10
JA: Anything else you want the software expert to know before I connect you?
Customer: Yes, I put in the user name and password, but cannot proceed.
Submitted: 2 months ago.
Category: Computer
Expert:  Martin replied 2 months ago.

Hello and welcome.

Sorry to hear you're having trouble with your Skype app.

Skype made a large update last week so it may have something to do with that. You cannot install an older version of the app but you can delete it and install the latest version. Have you tried that already?

Regards,
Martin

Customer: replied 2 months ago.
No. I thought I had the latest version, but I will try to update to be sure. Thanks.
Expert:  Martin replied 2 months ago.

You're welcome.

I will be here waiting to hear back from you.

Expert:  Martin replied 2 months ago.

Let me know how you go and if you need further help with this.

Martin

Customer: replied 2 months ago.
No. Not this time, thanks. I'm in the process of downloading Skype for Windows and my mini iPad.
Expert:  Martin replied 2 months ago.

Great.

If you could take a moment to rate my service by selecting one of the 5 stars at the top it would be greatly appreciated.

Remember you can always come back to this page if you need more help with this issue (without extra charge).

Martin