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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I need a new password - my password is not working for some

Customer Question

i need a new password ***** my password ***** ***** working for some reason
JA: When did you last reset your username and password?
Customer: last month to pay my bill
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no thank you
Submitted: 2 months ago.
Category: Computer
Expert:  Lorenz Vauck replied 2 months ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.

Can you please first let me know which account you are talking about that you need a new password *****? Is it your email address or something else?

Please type in the box below, then click on the "Send" button to send me your reply.

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 2 months ago.
please cancel my AMEX order - I do not want to pay $47 to get a new password. I can call and get for free.
Customer: replied 2 months ago.
no thank you. please cancel my amex order.
Customer: replied 2 months ago.
Please confirm my AMEX card will not be charged. Thank you