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I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.
Can you please first let me know what the exact error message is when you are trying to update your Windows 8 to Windows 10? If you wish, I can also help you remotely to upgrade to Windows 10 for you.
Please type in the box below, then click on the "Send" button to send me your reply.
Thanks for your patience and best regards,
OK, but you want that it updates to Windows 10, did I understand correctly?
I just wanted to accept your remote assistance request so that I can help you remotely to update your Windows, but there seems to be an issue with your account. The website should show you what exactly is wrong and how to fix it. Additionally, you can also just call JustAnswer customer care at
USA / Canada 1-***-***-****
and let me know once the issue has been resolved so that I can connect to your computer and help you.
Thank you very much,