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Hello and thank you for your question. I look forward to assisting you today. Can you give me the model of the laptop please?
Welcome to justanswer.com, my name is ***** ***** I will do my best to assist you.
I can help you fix this without a recovery disk or anything else. I just need you to reply to me, and we either need to speak over the phone or work via written support. ( the phone would be faster )
So send a reply and let me know if you want to continue, and if I cant help you all fees paid are fully refundable.
Hello again, I never heard back from you, did you still want help with this issue, if so please respond and I can either assist you over the phone, or connect to your computer directly or just work by email.
If my suggestions fixed the issue, please remember to click and submit a 5 star rating as thats the only way I am credited for my time and effort in helping you.
If you no longer want help please respond so I can send you the refund link.