For Online Computer Support, Ask a Computer Technician
Hi, I'm Robert and I'll be helping you with your computer question.
which account exactly are you having problems with?
ok that is going to be a problem.
about the only way to recover a gmail account is to have access to the phone number or alternate email that were associated with the account BEFORE you lost access to it.
there is a section where you can tell them things like what date you created the account. But in my experience i have rarely seen anybody able to get them correct enough to satisfy google.
I am able to log in remotely to work on it with you if you like. Sometimes i can get it going just because i understand their system better than the person i am helping. But the bot***** *****ne is you need to be able to access one of the alternate methods you previously set up to recover the account.