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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I think my system hangs up. I lose mouse function

Customer Question

I think my system hangs up. I lose mouse function periodically.
JA: What kind of computer do you have?
Customer: HP Envy 750xt -- Win 10 64 bit
JA: Have you installed any updates recently?
Customer: Yes -- Seagate backup -- this is when problem started. I have uninstalled without solving problem. Cannot restore system to before installation. Restore point is not available.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 3 months ago.
Category: Computer
Expert:  Jason Jones replied 3 months ago.

Hello,

I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

I have worked with and resolved this issue scores of thousands of times. Each case is unique. May I connect with you remotely to troubleshoot the issue directly? Once connected, I can quickly analyze the computer's issue and resolve it.

I will be standing by, looking forward to your response.

Thank you,
Jason