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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My computer is fine. I have a question about Word 2016

Customer Question

My computer is fine. I have a question about Word 2016 functionality.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Optiplex 790. I think I am running 2010 operating system. My problem is compatibility. Does is Word 2016 not compatible with Endnote? I find that I am unable to open Endnote Library with Word 2016.
JA: Have you installed any updates recently?
Customer: IT routinely has us install updates so I have installed almost weekly for several weeks.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I think that is it - I need to access my Endnote Libraries from Word 2016
Submitted: 2 months ago.
Category: Computer
Expert:  UranIT replied 2 months ago.

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.

May I connect to your PC remotely to troubleshoot the issue directly?
Once connected, I can troubleshoot the problem and resolve it while you watch.

Expert:  UranIT replied 2 months ago.

Do you still require assistance on the issue?
Waiting for your reply.