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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I got a call several weeks ago that said my windows was

Customer Question

I got a call several weeks ago that said my windows was about to run out on my older computer. They left a phone number to call to reset it. I thought it was a scam and now can't find the number and the pc won't come on at all.
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: a dell. windows 8 I have an express service code - will that do
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: Just want to know how to get it to work.
Submitted: 2 months ago.
Category: Computer
Expert:  Isaac Franklin replied 2 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 2 months ago.

You received that message and got hacked/infected.

We need to try to set your pc back. That message you got is not legitimate.

Do NOT call it.

Can you tell me the exact day the pc stopped coming on?