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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I don't know if I am speaking to the right organization, but

Customer Question

I don't know if I am speaking to the right organization, but I want to change my startup password ***** my computer but I can't figure out how.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: I have a Dell XPS running Windows 10
JA: Have you installed any updates recently?
Customer: Yes, there have been some updates from time to time.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Some time ago I clicked on an ad and got hacked. It was one of those ransom hacks. I turned my machine off and the next time I turned it on there didn't seem to be a problem and I have never seen that hack again but I am afraid the might have access to my machine so I want to change the password.
Submitted: 2 months ago.
Category: Computer
Expert:  Isaac Franklin replied 2 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 2 months ago.

Are you using a microsoft account associated with your email or is it a local

account with a password ***** pin?