How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dustin Your Own Question
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 13529
Experience:  I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller
Type Your Computer Question Here...
Dustin is online now
A new question is answered every 9 seconds

I need a technician familiar with Lightroom photo editing

Customer Question

I need a technician familiar with Lightroom photo editing software. I am am having difficulty locating files on my hard drive that I want to import into lightroom.
JA: What kind of computer do you have?
Customer: PC running windows 7 but not very knoweldegable about tech stuff
JA: Have you installed any updates recently?
Customer: this has nothing to do wth updtaes. trust me. it has to do with the naming conventions used to store my ohotos on my hrad drive. I have had this problem before, and I did a search this morning that got mr out of the file where these photos are an dnow I cnat find them
JA: What confuses you?
Customer: This requires a tech who understands how to identify the files from which Lightroom selects to import, They are in my desktop, but my desktop is at C;\Users\[my name]\desktop\etc NOT C:\desktop.
JA: Anything else you want the computer expert to know before I connect you?
Customer: see the email I just sent. need someone who is VERY familiar with Lightroom
Submitted: 2 months ago.
Category: Computer
Expert:  Dustin replied 2 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 2 months ago.

Which specific version of lightroom are you using?

Also, unless you changed the default catalog / picture location. It should be C:\users\(username)\pictures\lightroom

Check there, and you may see the lightroom catalog file and pictures present.

If you dont see them there, let me know.

Please rate this solution with the 5 star rating to close out as it is the only way i am credited for assisting you.

If you need further assistance, just leave a reply and we will continue.

Thank you,

Dustin S.

Sr. Technician and former Network Switching System operator & maintainer with the US Signal Corp, (abn)