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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My Office Suite 2010 does not work after downloading the

Customer Question

My Office Suite 2010 does not work after downloading the Windows 10 Update on July 20. They say there are problems with licensies. This is affecting 5 years of work in Word and Excel. When do you think Microsoft will fix this problem?
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: It is Acer Inspire
JA: Have you installed any updates recently?
Customer: Microsoft Installed their latest update to Windows 10 on July 20. This caused my problem and also destroyed the connection of my HP Printer to the Computer
JA: Anything else you want the computer expert to know before I connect you?
Customer: That's all I have discovered now, but everything I have in Word and Xcel documents will not open -- this license problem is shown as the reason
Submitted: 2 months ago.
Category: Computer
Expert:  John replied 2 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today.

Expert:  John replied 2 months ago.

Did you purchase this Office 2010 online or do you have the installation disc with activation code with you?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

Expert:  John replied 2 months ago.

Please answer my above questions so that i can help you better.

Use the reply box just below type the reply in it and click on send.

Thank you.

Expert:  John replied 2 months ago.

Checking to see whether you still need help.

Use the reply box just below type the reply in it and click on send.

Thank you.