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I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.
Can you please first let me know if you´ve already restarted the computer to get around the screensaver? As far as I understand, that screensaver only becomes active after a while of inactivity, am I correct?
Please type in the box below, then click on the "Send" button to send me your reply.
Thanks for your patience and best regards,
Yes, but does this "screensaver" come up directly after restarting your computer too?
Now I understand, that is not a screensaver, that is the Windows login screen and the issue is with your Microsoft account that you need to log in to Windows.
OK, please try this:
1) Go to https://account.live.com/password/reset
2) Click "I forgot my password".
3) Enter the address that is being shown at the login screen on the next site and go through the password ***** procedure.
Please report back if that worked. Thank you.
Yes, please try the steps I´ve posted above to reset your password.
I do understand very well and gave you a solution to reset your password, but you did not perform the steps and do not want to listen to me, instead you claim that it is me who isn´t understanding, which is clearly not the case as I know very exactly what the problem is and the steps I gave you will solve it for you if you´d just have followed them. I am opting out of your question so that another expert can help you instead.
Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. If my answers don’t work or if you are not satisfied, please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied.
Can you please take a photo of that screen asking for password ***** upload it here?