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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My computer has been disabled, IPad and Iphpne, I had to

Customer Question

My computer has been disabled
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: IPad and Iphpne
JA: Have you installed any updates recently?
Customer: I had to change my Discover Card. O
JA: Anything else you want the computer expert to know before I connect you?
Customer: I had to get a new Discover Card. NO
Submitted: 2 months ago.
Category: Computer
Expert:  Lorenz Vauck replied 2 months ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.

Can you please first let me know how exactly your computer is disabled right now? Is there any message being shown to you?

Please type in the box below, then click on the "Send" button to send me your reply.

Thanks for your patience and best regards,

Lorenz Vauck

Expert:  Lorenz Vauck replied 2 months ago.

Because you have already paid but did not get back to me yet, can you please let me know how we should continue? Do you still need help?

Please type in the box below, then click on the "Send" button to send me your reply. Thank you.

Customer: replied 2 months ago.
Everything ok.I didn't know there was a charge for answering my questions and's service.thank youI didn't know my credit card was connected to Apple.
Expert:  Lorenz Vauck replied 2 months ago.

No problem, should I send you a refund?