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Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
If I cant help you fix the issue, it wont cost anything at all.
If we work via only written support, its about 45$. If you want me to speak with you over the phone or connect to the computer and fix the issue directly, theres an addition fee for that usually between 20 and 29$.
If you want to proceed with help, knowing that If I cant help you solve the issue you will receive a full refund.
Then, I need to know the email address you used when you first setup the windows 10 computer.
And do you still have access to that email address?