How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I am using windows 10. Yesterday it automatically downloaded

Customer Question

I am using windows 10 . Yesterday it automatically downloaded upgrades & now I can't login. ...It says the password ***** *****
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: Dell Optiplex 780 windows 10
JA: Have you installed any updates recently?
Customer: Yes Yesterday it auto installed
JA: Anything else you want the computer expert to know before I connect you?
Customer: It won't let me log on to my computer
Submitted: 2 months ago.
Category: Computer
Customer: replied 2 months ago.
How Much will this cost?
Expert:  Dustin replied 2 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 2 months ago.

If I cant help you fix the issue, it wont cost anything at all.

If we work via only written support, its about 45$. If you want me to speak with you over the phone or connect to the computer and fix the issue directly, theres an addition fee for that usually between 20 and 29$.

If you want to proceed with help, knowing that If I cant help you solve the issue you will receive a full refund.

Then, I need to know the email address you used when you first setup the windows 10 computer.

And do you still have access to that email address?