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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am unable to creat subfolders under the local folders

Customer Question

I am unable to creat subfolders under the local folders heading
JA: What kind of computer do you have?
Customer: macpro brand new
JA: Have you installed any updates recently?
Customer: just got thunderbird installed today
JA: Anything else you want the computer expert to know before I connect you?
Customer: i am pretty low on experience with computers
Submitted: 2 months ago.
Category: Computer
Expert:  Dustin replied 2 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 2 months ago.

This could be an issue with the thunderbird install, or a permissions issue.

Would you like me to connect to your mac from here, look into the issue and repair it personally?

Or would you prefer to have me try and guide you via written support instead?

Thank you for your response,

Dustin S