How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Trying to print from an Ipad, Version: 10.3.1 Model

Customer Question

Trying to print from an Ipad
JA: How old is your iPad, and what model are you using?
Customer: Version: 10.3.1 Model MD788LL/A
JA: Have you installed any updates recently?
Customer: No. I have never printed from this ipad
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Computer
Expert:  Kris R replied 2 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 2 months ago.

Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.

Customer: replied 2 months ago.
Customer: replied 2 months ago.
I don't want to sign up for a service. If I can't get it answered without signing up, please cancel the whole thing.
Expert:  Kris R replied 2 months ago.

Can you tell me the error and printer you are using?

Expert:  Kris R replied 2 months ago.

For details on costs please call 1(###) ###-####/p>

Customer: replied 2 months ago.
The printer is an HP Office jet 4630. When I try to print,from the printer options screen, the "print" button is not active.
Expert:  Kris R replied 2 months ago.

Can you please call the number before we continue as you need to be aware of the costs

Customer: replied 2 months ago.
Forget the whole thing.