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Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2818
Experience:  IT Manager at Wood Group PSN
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I cannot get into my account for mgoodwill...no old password

Customer Question

I cannot get into my account for mgoodwill...no old password ***** work and have twice requested to verify...no go?
JA: Have you contacted anyone about your account?
Customer: would love a good number
JA: Have you installed any updates recently?
Customer: Not lately I don't believe
JA: Anything else you want the computer expert to know before I connect you?
Customer: just how to make Micosoft believe its really ME!
Submitted: 2 months ago.
Category: Computer
Expert:  Kris R replied 2 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 2 months ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

Customer: replied 2 months ago.
are we going to talk on the phone?
Customer: replied 2 months ago.
what is this? I just wanted to talk to a live person at Microsoft.
Expert:  Kris R replied 2 months ago.

I cannot currently do a live phone call - we are not Microsoft.

Would you like me to put you to them?

Customer: replied 2 months ago.
please. How much do I owe you?
Expert:  Kris R replied 2 months ago.

There is no additional charges.

To contact Microsoft go here: https://support.microsoft.com/en-us/contactus/

Note: Can you please rate me at the top so I am credited with my time, 5/5 gives me most credit and would be much appreciated. Thanks.

Customer: replied 2 months ago.
Whats up?
Expert:  Kris R replied 2 months ago.

To contact Microsoft go here: https://support.microsoft.com/en-us/contactus/

Note: Can you please rate me at the top so I am credited with my time, 5/5 gives me most credit and would be much appreciated. Thanks.

Customer: replied 2 months ago.
what is the ... after the last forward slash?
Customer: replied 2 months ago.
5/5 for you, but I feel I was completely diverted into this just answer thingy trying to reach Microsoft.
Expert:  Kris R replied 2 months ago.

Can you click on the link and tell me if it takes you their?

To rate please use the stars above