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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I can't get into my e-mail. I typed in what i thought was my

Customer Question

Hi-
JA: Hello. How can I help?
Customer: I can't get into my e-mail. I typed in what i thought was my new password, but was informed that it wasn't what i had thought
JA: When did you last reset your username and password?
Customer: I didn't reset my username so far as I remember; google sent a message saying it my password ***** changed 13 days ago. I asked that info I needed be sent to my e-mail, and was told that 2 have been sent, but they haven't shown up in my mailbox.
JA: Have you installed any updates recently?
Customer: I don't think so.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Nothing i can think of - although I do wonder if I capitalized a part that i had entered in small caps.
Submitted: 3 months ago.
Category: Computer
Expert:  Martin replied 3 months ago.

Hello and welcome.

Sorry to hear you're having trouble with your Gmail account.

May I connect with you remotely to troubleshoot the issue directly?

Regards,
Martin