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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have three email addresses that are automatically combined

Customer Question

I have three email addresses that are automatically combined under my Microsoft account***@******.***. It last recorded emails on Friday the 21st. Can you help me?
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: HP touchsmart tm2-2150us notebook
JA: Have you installed any updates recently?
Customer: They normally update automatically
JA: Anything else you want the computer expert to know before I connect you?
Customer: Only the master email account is blocked. I receive emails under the sub accounts.
Submitted: 2 months ago.
Category: Computer
Expert:  Martin replied 2 months ago.

Hello and welcome.

Sorry to hear you're having trouble with your email.

May I connect with you remotely to troubleshoot the issue directly?

Regards,
Martin