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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My password is not being accepted. how do i reset or enter a

Customer Question

my password ***** ***** being accepted. how do i reset or enter a new password?
JA: When did you last reset your username and password?
Customer: i don't remember
JA: Have you installed any updates recently?
Customer: perhaps, i don't recall
JA: Anything else you want the computer expert to know before I connect you?
Customer: no. i just can't access emails
Submitted: 2 months ago.
Category: Computer
Expert:  Jason Jones replied 2 months ago.

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

I see that you are having a problem with one of your passwords. Please, answer the questions below.

Is this password ***** with your wireless network? If so, what is the brand and model name of your wireless router?

Is this password ***** with an email account? If so, what comes after the @ sign in your email address?

Is this password ***** with any other type of website or system that I haven't mentioned? If so, what is it associated with?

I will be standing by, looking forward to your response.

Thank you,
Jason