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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I cannot get my Gmail to work with Outlook2016, At least 4

Customer Question

I cannot get my Gmail to work with Outlook2016
JA: How long have you had this issue with your Gmail account?
Customer: At least 4 weeks
JA: Have you installed any updates recently?
Customer: NO
JA: Anything else you want the computer expert to know before I connect you?
Customer: No the problem is connection my gmail tooutlook2016
Submitted: 2 months ago.
Category: Computer
Expert:  Isaac Franklin replied 2 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 2 months ago.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What happens with your gmail? Can send, retrieve, error message etc?

Customer: replied 2 months ago.
Windows 10 Hp Computer desktop
Expert:  Isaac Franklin replied 2 months ago.

What happens with your gmail? Can send, retrieve, error message etc?

Please go to a web browser for me and go directly to gmail.com.

Try to log in 'manually' do not use auto fill for the gmail that is not working in your outlook.

Tell me if you can log in, send out, get incoming there etc?

Expert:  Isaac Franklin replied 2 months ago.

I tried to accept your request for a secure remote connection ( screen sharing ) and it said payment failed. This sometimes happens if your bank or credit card company blocks the transaction and a quick call to them will usually lift the block

For further information you can call our customer service department.

1.***-***-****

We can continue written or i can wait. This is common for transactions.