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Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
Whats the name brand and model of the phone?
And also, who is your phone service with?
Hello again, I never heard back from you.
Did you stlll need help with this issue? If so, please respond. If you no longer want help, please respond so I can send you the refund link.