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Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.
How long ago did you purchase battery from Dell?
How long can you laptop operate on a fully charged battery alone?
Do you still require assistance on the issue?Waiting for your reply.
Do you still require assistance on the issue?Will be waiting for your reply.
I did not advise yet to buy battery, but if you did and it didn't work - then contacting dell would be your best option. their phone number is: 1(###) ###-####/p>
were you able to contact dell by number I provided?