How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I purchased the premium upgrade but can't seem to get it on

Customer Question

I purchased the premium upgrade but can't seem to get it on my new computer
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: It's a Harmon Kardon ASUS running Windows 10
JA: Have you installed any updates recently?
Customer: Not that I know of
JA: Anything else you want the computer expert to know before I connect you?
Customer: My old computer was an HP Envy running Windows 10
Submitted: 2 months ago.
Category: Computer
Expert:  Sudipto replied 2 months ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP

Expert:  Sudipto replied 2 months ago.

What premium upgrade did you purchase?

Customer: replied 2 months ago.
Here is my receipt:
Order Details
Receipt ID: ADTS-U110912-87ZSX
Your Visa has been billed: $10.00 USD
John Lynch
MalwareBytes 1 User Perpetual $10.00
Total USD: $10.00
Expert:  Sudipto replied 2 months ago.

Ok, so you have bought the Malwarebytes upgrade, are you able to access windows or you are locked out from Windows?