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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Can't sign-in to my SKYPE acct. I keep going in a constant

Customer Question

Can't sign-in to my SKYPE acct
JA: Have you contacted anyone about your account?
Customer: no
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: i keep going in a constant loop: reset my password, get a message that the passsword has been used before ( and it hasn;t), start all over again, I've done this SEVEN times.How much does something like this cost?
Submitted: 3 months ago.
Category: Computer
Expert:  Michelle replied 3 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
I hope Microsoft has not blocked your account after so many attempts.

Customer: replied 3 months ago.
Price range?
Customer: replied 3 months ago.
what do you need me to do now?
Customer: replied 3 months ago.
I keep going in a loop-no matter what password ***** put in it won't accept it. I did this last time-and got so desperate that i put in the password "Sickofthis" and they still said it was a former password-NOT!
Customer: replied 3 months ago.
Six attempst!
Expert:  Michelle replied 3 months ago.

on the justanswer page go into my account select edit payment info add the card details again and save info.

Expert:  Michelle replied 3 months ago.

Price will be on your justanswer chat page

Customer: replied 3 months ago.
this is the correct credit card number-what is the problem?
Customer: replied 3 months ago.
This is taking too long-I'm going back to bed. Please credit my $5.00 deposit asap
Customer: replied 3 months ago.
make sure you don't charge me for the initial remote assistance request.
Expert:  Michelle replied 3 months ago.

we can continue tomorrow in the morning if you want.

Customer: replied 3 months ago.
too late=got it resolved myself-please make sure all is credited to my account. Please email me back to verify that's been done-thanks