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Hello and welcome to JustAnswer, I look forward to assisting you today. You will need to reset your surface to wipe the password. I can assist you with that if you would like to proceed?
Hello, my name is ***** ***** I will do my best to assist you.
Do you still need help with this issue, if so please respond so we can get started. I can connect to your computer or we can speak over the phone if needed.
Otherwise, if you dont want to continue please send a reply and I will send you the refund link. Thank you,