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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Lost password for my surphase rt, years ago. my wife decided

Customer Question

lost password ***** my surphase rt
JA: When did you last reset your username and password?
Customer: years ago. my wife decided to go through it. and well, since then my old password *****'t open it.
JA: Have you installed any updates recently?
Customer: haven't been able to open it for around 9 months... so no
JA: Anything else you want the computer expert to know before I connect you?
Customer: nope
Submitted: 2 months ago.
Category: Computer
Expert:  Dan replied 2 months ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. You will need to reset your surface to wipe the password. I can assist you with that if you would like to proceed?

Expert:  Dustin replied 2 months ago.

Hello, my name is ***** ***** I will do my best to assist you.

Do you still need help with this issue, if so please respond so we can get started. I can connect to your computer or we can speak over the phone if needed.

Otherwise, if you dont want to continue please send a reply and I will send you the refund link. Thank you,

Dustin S