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Hello my name is ***** ***** I will be helping you with this issue.
A few questions to help me understand the condition - when you had the HP was Windows 10 on the machine and working?
Did the PC technicians tell you how the hard drive is malfunctioning?
I can also help you move the data but would like to know about the malfunctioning drive.
**you do not have to pay for another windows 10 if you have the license key or any license information.
DO you have that?
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