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Josh, Support Specialist
Category: Computer
Satisfied Customers: 20197
Experience:  5 years as Network Admin, 10+ years of IT support
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Trying to install a HP PSCX 1610V All in One

Customer Question

Trying to install a HP PSCX 1610V All in One (printer/scanner/copier). The communication window says "Remove and check color cartridge". I did, no response. The Exclamation sign light is also flashing. I need to install printer on my computer and get it to work. Thank you, Shirley
JA: Just to clarify, what's the exact model of your HP? And what operating system are you running?
Customer: checking
JA: Have you installed any updates recently?
Customer: Model # SDGOB-0401-01 Operating system? Do you mean windows 7? What updates?
JA: Anything else you want the computer expert to know before I connect you?
Customer: The printer has not been used for some time.
Submitted: 2 months ago.
Category: Computer
Expert:  Josh replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 2 months ago.

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Expert:  Josh replied 2 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.