How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Josh Your Own Question
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 20202
Experience:  5 years as Network Admin, 10+ years of IT support
50836188
Type Your Computer Question Here...
Josh is online now
A new question is answered every 9 seconds

I can't remember my password and I have tried to get the

Customer Question

I can't remember my password ***** I have tried to get the code sent to my alternate email but it never comes. Then Google was supposed to get back to me within 3-5 days to confirm that the account is mine after I answered some questions and I still haven't heard anything. Can you help me?
JA: Have you contacted anyone about your account?
Customer: Who would I contact?
JA: Have you installed any updates recently?
Customer: No I don't think so.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No.
Submitted: 2 months ago.
Category: Computer
Expert:  Josh replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 2 months ago.

It is usually 3-5 business days.

How long ago did you receive that response?

Customer: replied 2 months ago.
I believe it has been more than 5 days but I don't know the exact date.
Expert:  Josh replied 2 months ago.

It is business days so 5 business days can be a week.

Do you think it has been over 5 business days?

Customer: replied 2 months ago.
Maybe not. I'll give it a few more days
Thank you
Expert:  Josh replied 2 months ago.

You're welcome. If you do not hear back in a couple of business days, please reply back here so I can help you.

Please use the star rating at the top to rate our session as 5 stars and press Submit

Expert:  Josh replied 2 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  Josh replied 2 months ago.

Hi!

It has been a while since we have communicated -- The question is still open which means that you may still need help and I have not been credited with helping you.

If you still need help, please reply back here so that I can help you.

If the issue is resolved or you do not need help anymore/would like to close the question, please take a minute and use the star rating at the top of this page to rate our session as 5 stars then press Submit which allows me to receive credit for helping you.