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Pete, Computer Engineer
Category: Computer
Satisfied Customers: 18115
Experience:  CISCO certified, Microsoft proficient, computing expert.
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Second opinion] old computer fried. Purchased new Dell

Customer Question

Second opinion] old computer fried. Purchased new Dell inspiron. Need to download software from order #***********from Sept. 29,2015. Product key # Hjf6y-4NH2B-F3YQ8-HVQ8-HVXT4-DJX33. Can you help me?JA: Just to clarify, what's the exact model of your Dell? And what operating system are you running?Customer: Windows 10 Dell i3265-A643WHT-PUS InspironJA: Have you installed any updates recently?Customer: yes, when I plugged in computer this morning it took about 30 minutes to install updatesJA: Anything else you want the computer expert to know before I connect you?Customer: cant think of anything at this point
Submitted: 2 months ago.
Category: Computer
Expert:  Pete replied 2 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 2 months ago.

You can download the software from the Dell website at