How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Lost my password. My email adress is frozen. Or skyone?

Customer Question

lost my password
JA: When did you last reset your username and password?
Customer: this is for skyone?
JA: Have you installed any updates recently?
Customer: my email adress is frozen
JA: Anything else you want the computer expert to know before I connect you?
Customer: this is for email or skyone?
Submitted: 3 months ago.
Category: Computer
Customer: replied 3 months ago.
my email acc will not work for***@******.*** my pass and acc will not work?
Expert:  Isaac Franklin replied 3 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 3 months ago.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What recovery email are you trying to get back? gmail/outlook/yahoo etc?

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

Customer: replied 3 months ago.
im at the library its a windows? i usually use gmail and my pass but the damn thing will not work
Expert:  Isaac Franklin replied 3 months ago.

What error are you running into when you try?

Customer: replied 3 months ago.
It says. Wrong pass word try again
Expert:  Isaac Franklin replied 3 months ago.

Did you hit forgot password ***** see what you have in backup as recovery yet?

Customer: replied 3 months ago.
What do i do to turn my acc to my other acc.
Expert:  Isaac Franklin replied 3 months ago.

I dont understand? What accounts are you referring to?